Flexible Support for Every Part of Your Practice
From front office operations to back-end administrative tasks, our virtual assistants are trained to support your team where it matters most.
Hillcrest Virtual Assistants are highly adaptable and can be tailored to meet the specific needs of your practice. Whether you need help with patient-facing responsibilities or behind-the-scenes operations, we provide reliable, consistent support.
Front Office Support
Patient Scheduling & Coordination
- Appointment booking and confirmations
- Rescheduling and cancellations
- Calendar optimization
Patient Communication
- Answering inbound calls
- Responding to patient inquiries
- Follow-up calls and reminders
New Patient Intake
- Collecting and entering patient information
- Verifying documentation
- Preparing patient records
Insurance and Billing Support
Insurance Verification
- Eligibility checks
- Benefits verification
- Pre-authorizations
Medical Billing Assistance
- Charge entry support
- Claims follow-up
- Payment posting assistance
Administrative Support
Data Entry & EHR Management
- Updating patient records
- Managing documentation
- Ensuring data accuracy
Referral Management
- Coordinating referrals
- Tracking patient progress
- Communicating with specialists
Inbox & Workflow Management
- Managing emails and messages
- Organizing daily administrative tasks
- Supporting internal communication
Specialized Support
Telehealth Coordination
- Scheduling virtual visits
- Assisting with patient setup
- Managing follow-ups
Reporting & Analytics Support
- Generating basic reports
- Tracking KPIs
- Assisting with operational insights